Absolutely. When gently heated, the plush provides soothing warmth and light pressure, helping relax muscles and ease discomfort.

The plush comes with a removable weighted pouch, and you remove the pouch before cleaning the outer plush.

The plush has a removable pouch inside.

To warm: Unzip, remove the pouch, and heat gently in the microwave.

To cool: Place the pouch in the fridge (or briefly in the freezer) for a refreshing chill.

Important: Never place the full plush in the microwave or fridge.

It’s recommended for ages 3+ due to the weight.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at support@ploomplushies.com

 Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at support@ploomplushies.com

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@ploomplushies.com.

Shipping Policy

Processing Time
All orders are processed within 1–2 business days (Monday–Friday). Orders placed on weekends or holidays will ship the next business day.

🇨🇦 Local Shipping (Canada)

• Delivery Time: 5–7 business days after dispatch.

• Tracking: A tracking number will be sent to your email once your order ships.

🌍 International Shipping

• Delivery Time: 2–3 weeks depending on destination and customs clearance.

• Carrier: International orders ship via tracked international services.

• Customs & Duties: Import duties, taxes, or fees (if applicable) are the responsibility of the customer.

📦 Order Changes & Address Updates

If you need to modify your address or cancel an order, please contact us immediately at support@ploomplushies.com . Once your order has shipped, we are unable to make changes.